Redefining CX & Operations Through Digital Transformation

Redefining CX & Operations Through Digital Transformation

I'm a Director of Operations & CX Executive with 15+ years of global leadership experience, specializing in AI-driven business transformation, large-scale operations, and digital strategy. I thrive on optimizing complex processes, enhancing customer experience, and leading high-performing teams across multiple markets.


I help companies leverage AI, automation, and data analytics to create scalable, customer-centric, and high-growth business models. Whether it's building digital ecosystems, leading global teams, or refining operational excellence, my focus is always on sustainable impact and growth.

I'm a Director of Operations & CX Executive with 15+ years of global leadership experience, specializing in AI-driven business transformation, large-scale operations, and digital strategy.


I thrive on optimizing complex processes, enhancing customer experience, and leading high-performing teams across multiple markets.


I help companies leverage AI, automation, and data analytics to create scalable, customer-centric, and high-growth business models. Whether it's building digital ecosystems, leading global teams, or refining operational excellence, my focus is always on sustainable impact and growth.

JoseCarmona.co
✦ JOSE CARMONA ✦ CX + AI + EI
AI & Predictive Analytics • CX Strategy & Operations • P&L & Digital Transformation
AI & Predictive Analytics • CX Strategy & Operations • P&L & Digital Transformation
Workforce Optimization • Business Intelligence
Workforce Optimization • Business Intelligence

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